I ordered up some new tires. I put a note with them to make sure they ship them using USPS as they were coming to Canada and I didn’t want a hefty import/customs charge by using any of the major couriers. They originally still shipped them out with UPS. I contacted them again and said that I didnt want to double the cost (because of customs/import being $85) just by using UPS. They said okay and that it would ship with USPS. Next, I get a notice they shipped via FedEX not USPS. I contacted back and asked WHY? They had no answers but reassured me that they seldom have their items shipped to Canada and them have extra fees. They were wrong - and I got a nice fat bill to pay from FedEx. Even though I asked and gave reasons over and over why I wanted it shipped via USPS (that hands off to Canada Post and has ZERO import/customs fees) they did not follow my pleads and pretty pleases. When I got the bill I reached out to wildcat… and it’s been crickets on their end ever since. I’ve even given them a while before I put in a review… give them a good chance to reply to me at all… but no. Now, 2 tires from wildcat has cost me over $200CAD - because they didn’t do as I asked them in order to keep the costs low. Less than thrilled about the whole deal. This has left a sour taste in my mouth - I just hope they aren’t doing this to others as well. Not a very good way to run a business.
Dusty, we are once again sorry that you were charged import fees to send the tires to Canada but it is outside our control. As you well know, your original order was sent quickly and before we were able to get it changed. We then got it recalled, we paid for additional shipping, advised you it was going with Fedex, and you were totally fine with that. We have your email confirmation saying “Sounds good. Thanks.” We have no control over whether the Canadian government chooses to charge import duties or not. I’m most cases, duties are not charged. But occasionally they are charged, regardless of which carrier is chosen. As per our terms of service, we unfortunately can’t be held liable if the Canadian Govt chooses to charge these fees. We incurred additional costs because we bent over backwards to help you try and avoid them.
My son loves this bike, quality is amazing awesome colour, his friends all want one now, fast delivery
I have a 27.5 beastmode bike (chicken gold) and wasn’t a great fan of bulky pegs. Done a bit of a search on social media for shorter pegs and found these guys definitely a supporter of Australian businesses. Looks clean on the bike got the solid black and quality is on point. Cheers guys!!
Wildcat did an amazing job with the cross wheel set. I am really impressed with the wheels, and received them really quickly. Overall 5 starts ! Top service ! Highly recommend 🙌🏽
Little man loves tearing it up, on and off the track. Good quality bike and amazing customer service.
Easy website to view and place order. Continuous communication on updates on when our mini rocker was sent. It was the perfect item for my son and he is over the moon.
That's brilliant to hear Amanda. So glad that he's loving it.
So pleased you're happy with it Jasmine.
Missing a chrome **** in brake disc. They said they don't have one to send me go to my local hardware store. Poor service after the sale.
We are really sorry for this Jason. As advised, we gave you other options but we are sorry it wasn't satisfactory for you.
I bought a used 2a original off eBay and it is one of my favorite purchases. I'm 15 and I love taking this bike to Rays MTB park in Cleveland. I have many videos of me and my friend trying new tricks. Broke a wheel, bought a new one, works perfectly.
That's great to hear Miles. Thanks for sharing.
I really wanted purple anodized metal Fusion pedals for my Haro restoration project but these will do just fine as they're not as slippery as the Odyssey Triple Traps that I has on before.
I’m pleased to see that our pedals were an upgrade from what you’ve had from Haro and Odyssey Adam.
Handle bars are super cool
The pedals look just as amazing !
Together they all totally finish off the look to his bike.
One happy Kid and his bike back out in the fresh air having a blast with the kids in the neighbourhood :)
Thank you so much Jodie - so pleased you're happy with it all.
Best gift ever! My 8 year old grandson races BMX and wanted a Fat Boy for fun. He rides it every day!
What an awesome Grandmother you are Pamela - we can just imagine the fun he will have on his Wildcat Mini BMX.
Glad you are loving your Wildcat Mini BMX Robert. Should you need assistance with any warranty issues, please contact us on email@example.com including photos of what the issue is with the seat clamp.
We love hearing this Cedar. We hope he has many years loving his Wildcat Mini BMX
Great to hear Matthew, thanks for the feedback.
Purchased this Mini BMX for my 14 year old son. I wasn't sure about it at first, but I sent a message and asked for someone to call me. Within an hour I received a call and had all my questions answered. My son is over the moon and is very happy with his bike... so thank you
Thank you so much Kate - we are so pleased that your son is loving his Mini BMX. Glad we were able to help you out.
Have now bought 5 mini bikes from you in the past few years for my grandchildren and they have loved them… great bikes,great fun and great service … ordered the bikes and received them within a week..very happy customer.. Thankyou
That is amazing Michelle - you have some very lucky Grandkids - I am sure you get a lot of enjoyment seeing them have so much fun on their Wildcats.
You offered me one colour out of all your colour wheels, still blaming Covid, can’t talk to anyone in person, no names from there end allowed in comms.
Hi John, I’m sorry that we don’t have the colour that you are after. We’ve offered to send alternatives from the factory (albeit still not in the colour you’d want) but unfortunately we can’t absorb the shipping cost. Our factory has still been impacted by COVID19 as it’s still having significant impact in some parts of the world. We have also tried to call you on multiple occasions but you didn't answer.
Thanks so much RW - glad you are loving the Lazer.
Absolutely amazed of the quality put in to this 16" bike. Unmatched!! My daughter is ready to shred!!
Thanks for the feedback Tom - we have worked hard to get this beast out there and on the track. Can't wait to see what your daughter can do on the Lynx.
Easy purchase, didnt have the "Wildcat" branded hard plastic bar ends but the grips felt good.
Glad you found the process easy Zach.
That's awesome Karen - I bet he was excited Christmas morning.