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I ordered up some new tires. I put a note with them to make sure they ship them using USPS as they were coming to Canada and I didn’t want a hefty import/customs charge by using any of the major couriers. They originally still shipped them out with UPS. I contacted them again and said that I didnt want to double the cost (because of customs/import being $85) just by using UPS. They said okay and that it would ship with USPS. Next, I get a notice they shipped via FedEX not USPS. I contacted back and asked WHY? They had no answers but reassured me that they seldom have their items shipped to Canada and them have extra fees. They were wrong - and I got a nice fat bill to pay from FedEx. Even though I asked and gave reasons over and over why I wanted it shipped via USPS (that hands off to Canada Post and has ZERO import/customs fees) they did not follow my pleads and pretty pleases. When I got the bill I reached out to wildcat… and it’s been crickets on their end ever since. I’ve even given them a while before I put in a review… give them a good chance to reply to me at all… but no. Now, 2 tires from wildcat has cost me over $200CAD - because they didn’t do as I asked them in order to keep the costs low. Less than thrilled about the whole deal. This has left a sour taste in my mouth - I just hope they aren’t doing this to others as well. Not a very good way to run a business.
Dusty, we are once again sorry that you were charged import fees to send the tires to Canada but it is outside our control. As you well know, your original order was sent quickly and before we were able to get it changed. We then got it recalled, we paid for additional shipping, advised you it was going with Fedex, and you were totally fine with that. We have your email confirmation saying “Sounds good. Thanks.” We have no control over whether the Canadian government chooses to charge import duties or not. I’m most cases, duties are not charged. But occasionally they are charged, regardless of which carrier is chosen. As per our terms of service, we unfortunately can’t be held liable if the Canadian Govt chooses to charge these fees. We incurred additional costs because we bent over backwards to help you try and avoid them.